Privacy Policy

Bondi PA Hire (JS & ES PTY LTD, ABN 18 610 546 640) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, hold, disclose and protect the personal information we handle when you hire equipment from us, contact us, or use our website.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

The types of personal information we may collect include:

• Contact details: your name, email address, phone number and postal or delivery address.
• Booking information: event details, hire dates, delivery address, venue access notes and any special requirements you tell us about.
• Payment information: we do not store full credit card numbers on our own servers. Payment details are processed securely by our third-party payment providers. A credit card may be held on file by our payment processor as security for a hire, as set out in our Terms & Conditions.
• Correspondence: any messages, enquiries, support requests or feedback you send to us by email, phone, SMS or our contact form.
• Website usage data: anonymous information collected through cookies and analytics tools about how visitors interact with our website, including pages viewed, device type, approximate location and referral source. See the “Cookies and analytics” section below.

We do not intentionally collect sensitive information (such as health, religious or political information) and ask that you do not send us this type of information unless it is specifically required.

How we collect personal information

We collect personal information:

• Directly from you when you place a booking, request a quote, contact us by phone, email or SMS, submit our contact form, or sign up to receive updates.
• Automatically when you visit our website, through cookies and analytics tools.
• From third parties who refer business to us, only where you have consented to that referral.

Why we collect and how we use your information

We use personal information to:

• Prepare quotes and process bookings.
• Deliver, install, collect and support the equipment you hire.
• Contact you about your booking, including timing, changes, returns and invoicing.
• Process payments and security deposits, and recover costs for loss, damage, cleaning or late return where applicable.
• Respond to enquiries, feedback and support requests.
• Keep business records and comply with our legal and tax obligations.
• Improve our website, services and customer experience.
• Send you service-related updates, and (with your consent) occasional marketing information about our products and special offers. You can unsubscribe from marketing at any time.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. Cookies are small text files stored on your device by your browser.

We use:

• Essential cookies that enable core website functionality such as session handling and your cart.
• Google Analytics to understand how visitors find and use our site. Google Analytics collects information such as your device type, browser, approximate location (city-level, based on IP address), pages you view, time on page and referral source. This information is aggregated and does not personally identify you.

You can opt out of Google Analytics tracking by installing the official Google Analytics opt-out browser add-on, or by blocking cookies in your browser settings. Blocking cookies may affect some functionality of the site.

For more information on how Google handles data collected through Google Analytics, see Google's privacy policy.

Who we share your information with

We do not sell your personal information. We may share it with the following parties, only to the extent needed to provide our services or meet our legal obligations:

• Payment providers to process payments and hold security deposits.
• Delivery and logistics partners if we need to coordinate a specific delivery or pickup with a third party.
• Technology providers who host our website, process bookings, send email, provide analytics (including Google), or otherwise support our business. These providers are only authorised to use personal information to perform services for us.
• Professional advisers such as accountants, lawyers and insurers, where reasonably necessary.
• Government, regulatory or law enforcement bodies where required or authorised by law.
• A purchaser or successor if our business is sold or restructured, subject to the same privacy obligations.

Overseas disclosure

Some of our service providers store or process information on servers located outside Australia. In particular:

• Google Analytics data may be processed in the United States and other countries where Google operates.
• Cloud hosting and email providers we use may store data in data centres located in Australia, the United States or the European Union.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the Australian Privacy Principles.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure password-protected systems, restricting access to authorised personnel only, and using reputable service providers who maintain industry-standard security.

No method of internet transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

How long we keep your information

We keep personal information only for as long as it is needed for the purposes set out in this policy, or as required by law (for example, tax and business records must generally be kept for 7 years). When personal information is no longer needed, we will take reasonable steps to de-identify or securely destroy it.

Your rights: access, correction and complaints

You have the right to ask us to access or correct the personal information we hold about you. You can also ask us to stop using your information for marketing at any time.

To make a request, please contact us using the details below. We will respond within a reasonable time frame. There is no charge for making a request, although we may charge reasonable costs for complex access requests where permitted by law.

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under the age of 16 without the consent of a parent or legal guardian.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on this page, with the effective date updated at the top.

How to contact us

For any privacy related questions, requests or complaints, please contact us:

• Email: hire@bondipahire.com.au
• Phone: 0432 86 44 73
• Post: Bondi PA Hire, Garage 1, rear of 266 Bronte Road, Waverley NSW 2024