Delivery & pickup
Delivery
In most cases we'll deliver at the time you nominate. During busy periods we may need to give you a 2 to 3 hour delivery window. We'll always confirm timing with you in advance and give you a direct contact for your driver on the day.
Warehouse visits are by appointment
We're not permanently stationed at the warehouse, so please call ahead before coming in for a drop off or pickup. This applies to both pickups and deliveries, so we can make sure someone is there to meet you.
Standard delivery: $75
Our standard $75 delivery covers ground or street level locations with unfettered access, during our opening hours, for a straightforward roll-in / roll-out delivery. Covers the greater Eastern Suburbs and the city of Sydney.
Extra charges may apply for
- ●Difficult delivery locations with loading docks or limited street parking
- ●Deliveries with stair-only access
- ●Deliveries requiring more than one person (for example a large TV screen)
- ●Large quantity or overly heavy items
- ●Deliveries outside our normal delivery area (inner west, western, northern, southern suburbs)
- ●Marinas, jetties, piers, docks and vessels
Time-specific pickup & drop off
We'll always do our best to arrive at your nominated location on time and give you a direct line to your driver.
- ●After-hours (Mon to Fri before 10am or after 4pm, Sat after 2pm) and Sunday deliveries incur a minimum $150 surcharge on top of the standard delivery charge.
- ●The cost of any delivery or pickup is based on the volume of items involved.
- ●If you're not contactable or available at the agreed time you may miss your window and need to re-book, which will attract a further charge.
Out-of-hours returns
Our normal operating hours are Monday to Friday 10am to 4pm, Saturday 10am to 2pm and Sunday closed. There is no point of contact outside these hours unless prior arrangements are made.
If you need to return outside these hours this must be arranged in advance. A minimum $150 surcharge applies for out-of-hours returns, payable in advance or at time of booking. Sunday out-of-hours returns need at least 48 hours notice.
Normal late-return penalties apply for equipment returned after the agreed hire period, so please pick the most appropriate return time when you book.
Marina, jetty & vessel delivery
Deliveries to marinas, jetties, piers, docks and vessels are charged at a higher rate due to restricted access, increased labour and higher workplace health & safety obligations.
- ●Minimum $100 per technician applies to all marine deliveries.
- ●Waiting time (for late vessel arrival, docking delays, marina access, etc.) is charged at $50 per half hour from the agreed time.
- ●Any time constraints, multi-level access, stairs, ladders or unusual loading requirements must be disclosed in writing before delivery.
- ●We reserve the right to suspend or refuse delivery where conditions are deemed unsafe.
Full marine delivery terms appear in our Terms & Conditions.
Need a custom quote?
For deliveries outside the greater Eastern Suburbs and city, or for events that need setup, operator time or staged bump-in / bump-out, get in touch and we'll quote you directly. Send us a message or call 0432 86 44 73.